Frequently Asked Questions

Registration & Account

How do I register for an account?

That's easier than ever. Click on SIGN UP at the top of Bitcoin Casino page, fill in the registration form, choose your character and click ‘Create an account”. You will land at the deposit page immediately, though a welcome letter will also be sent to the e-mail address you entered with a verification link to activate your account.

I haven’t received the transactional letter from you.

Some email service providers may classify our emails as 'Spam' and may send our messages to your 'Junk Mail' folder. In order you get letters from us further on, add our email address to your list of 'Safe' contacts.

I forgot my password and can’t login. What shall I do?

Please click on the “Forgot your password?” button in the “Sign in” block on the top of the page, enter your email and we will send you password reset instructions.

DEPOSITS & WITHDRAWALS

How do I make a deposit?

We offer a range of currencies: FIAT: EUR, USD, CAD, JPY, CNY +2 more. CRYPTO: BTC, ETH, BCH, LTC, BNB, DOGE & USDT. You can learn more about the flow at Payments Page.

How do I know if the deposited money has been accredited to my account?

Once you make a transfer, the money will immediately appear in the “My Balance” section of “My Account”.

How do I withdraw money from my account?

Your money can be withdrawn to your crypto wallet anytime. Please click on the “Cash out” button in “My Account” once logged in and follow the steps offered. Please note that you don’t need to withdraw your money at the end of each playing session. It will be kept on your account and available during your next playing sessions. You can read more about our withdrawal and refund policy on Terms and Conditions page.

GAMES

Your games are sometimes slow or get interrupted. Why is that and how can I avoid it?

The speed of your games depends solely on the Internet connection. Since our games require constant exchange of data, they require sufficient Internet bandwidth. We recommend limiting the number of other web applications running on your computer simultaneously with our casino games to improve the performance of our games.

Can I play on my mobile device?

Yes, our games are mobile-friendly. Just open www.bitcoincasino.io and launch any game displayed on the casino home page!

I have a problem playing your games on my mobile device

The problem might appear because you are using an old model of a mobile device which our games do not support. Please contact our support team at support@bitcoincasino.io with the details on the model of the mobile device, operational system and the browser you are using and we will check for possible problems.

How can I be sure that the pay out percentage in your games is fair?

Bitcoin Casino is based on the software which is certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. This means that the RNG (Random Number Generator) complies with the industry requirements and all results you get during your play (reels in slots and cards dealt in card games) are random. Payouts for all games are also standard for the industry and are between 95 – 98%.

What happens if my Internet connection fails?

If your Internet connection fails, you will be able to resume the game from the point where the game stopped after the connection is restored. The exception is multiplayer games where other players also take part in betting.

PROMOTIONAL OFFERS

How do I claim my Welcome bonus?

To claim your welcome bonus, register an account at www.bitcoincasino.io and simply make a deposit of at least 0.001 BTC in equivalent. Once your payment has been made, the bonus will instantly added your account.

Can I withdraw my bonus?

Yes, you can withdraw your bonus but only after the bonus wagering requirement is met. If you request to withdraw before having reached the minimum wagering requirements, the bonus and winnings will be void. To see wagering requirements of a particular bonus, please visit Bonus TC page.

Where can I see my bonuses?

Once you make a deposit which meets conditions of a particular bonus, the corresponding bonus is automatically credited to your balance. To see all bonuses, please click on “My Bonuses” tab in “My Account” once logged in. Bonuses are also shown as a separate column in “My Balance” section of “My Account”.

PRIVACY & SECURITY

How does Bitcoin Casino protect my privacy?

Bitcoin Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.

I want to register as an affiliate at your casino. How can I do this?

Сhoose “Affiliates” tab in the footer menu for the primary info. There you will see the "Create account" button, which will then refer to the affiliate landing, where affiliates get acquainted with the Terms and Conditions and can get registered. For more information on our affiliate program, please e-mail us affiliates@bitcoincasino.io.

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