FREQUENTLY ASKED QUESTIONS

Registration & Account

That's easier than ever. Click on SIGN UP at the top of Bitcoin Casino page, fill in the registration form, choose your character and click ‘Create an account”. You will land at the deposit page immediately, though a welcome letter will also be sent to the e-mail address you entered with a verification link to activate your account.

Some email service providers may classify our emails as 'Spam' and may send our messages to your 'Junk Mail' folder. In order you get letters from us further on, add our email address to your list of 'Safe' contacts.

Please click on the “Forgot your password?” button in the “Sign in” block on the top of the page, enter your email and we will send you password reset instructions.

Deposits & Withdrawals

We offer a range of cryptocurrencies: BTC, ETH, BCH, LTC, DOGE, USDT. You can learn more about the flow at How to deposit crypto page.

Once you make a transfer, the money will immediately appear in the “My Balance” section of “My Account”.

Your money can be withdrawn to your crypto wallet anytime. Please click on the “Cash out” button in “My Account” once logged in and follow the steps offered. Please note that you don’t need to withdraw your money at the end of each playing session. It will be kept on your account and available during your next playing sessions. You can read more about our withdrawal and refund policy on Terms and Conditions page.

Games

The speed of your games depends solely on the Internet connection. Since our games require constant exchange of data, they require sufficient Internet bandwidth. We recommend limiting the number of other web applications running on your computer simultaneously with our casino games to improve the performance of our games.

Yes, our games are mobile-friendly. Just open www.bitcoincasino.io and launch any game displayed on the casino home page!

The problem might appear because you are using an old model of a mobile device which our games do not support. Please contact our support team at support@bitcoincasino.io with the details on the model of the mobile device, operational system and the browser you are using and we will check for possible problems.

Bitcoin Casino is based on the software which is certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. This means that the RNG (Random Number Generator) complies with the industry requirements and all results you get during your play (reels in slots and cards dealt in card games) are random. Payouts for all games are also standard for the industry and are between 95 – 98%.

If your Internet connection fails, you will be able to resume the game from the point where the game stopped after the connection is restored. The exception is multiplayer games where other players also take part in betting.

Promotional Offers

To claim your welcome bonus, register an account at www.bitcoincasino.io and simply make a deposit of at least 0.003 BTC in equivalent. Once your payment has been made, the bonus will instantly added your account.

Yes, you can withdraw your bonus but only after the bonus wagering requirement is met. If you request to withdraw before having reached the minimum wagering requirements, the bonus and winnings will be void. To see wagering requirements of a particular bonus, please visit Bonus TC page.

Once you make a deposit which meets conditions of a particular bonus, the corresponding bonus is automatically credited to your balance. To see all bonuses, please click on “My Bonuses” tab in “My Account” once logged in. Bonuses are also shown as a separate column in “My Balance” section of “My Account”.

Privacy & Security

Bitcoin Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.

Сhoose “Affiliates” tab in the footer menu for the primary info. There you will see the "Create account" button, which will then refer to the affiliate landing, where affiliates get acquainted with the Terms and Conditions and can get registered. For more information on our affiliate program, please e-mail us affiliates@bitcoincasino.io.

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